At Veeray – The Jewel Hut, we take care to ensure that every order is securely packed and delivered to you safely. This Shipping Policy explains how your order is processed, dispatched and delivered.
1. Shipping Availability
Veeray currently offers shipping to locations served by our authorised courier partners.
Shipping availability may vary depending on the delivery location and product category.
If a particular location cannot be serviced by our courier partners, the Veeray team will communicate the same to the customer.
2. Order Processing
Orders are processed after successful confirmation of payment and verification of the order details.
Processing time may vary depending on the product.
Ready-to-ship products may be processed within the applicable processing period communicated at the time of purchase.
Made to Order, customised and specially crafted jewellery may require additional time for production before dispatch.
The estimated processing or dispatch timeline, where applicable, will be communicated to the customer.
3. Made to Order & Custom Jewellery
Since Made to Order and Custom Jewellery is created specifically for each customer, the production and dispatch timeline may be longer than standard products.
Customers will be informed of the applicable estimated timeline before or after placing the order, as appropriate.
Production timelines may vary depending on:
- Design complexity
- Customisation requirements
- Availability of materials or stones
- Manufacturing requirements
- Quality checks
- Other factors associated with bespoke jewellery production
4. Delivery Timelines
Delivery timelines provided by Veeray are estimated timelines and may vary depending on the destination, courier partner and other circumstances.
Delivery may be affected by:
- Courier delays
- Weather conditions
- Public holidays
- Strikes or transportation disruptions
- Natural disasters
- Government restrictions
- Remote delivery locations
- Incorrect or incomplete address details
- Other circumstances beyond Veeray’s reasonable control
A delay in delivery does not automatically qualify an order for cancellation or refund.
5. Shipping Charges
Applicable shipping charges, if any, will be communicated to the customer during the ordering or checkout process.
Shipping charges may vary depending on the delivery location, order value, package size, courier service and other applicable factors.
6. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- Complete delivery address
- PIN code
- Contact number
- Any other information required for successful delivery
Veeray will not be responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete information provided by the customer.
7. Courier Delivery Attempts
Our authorised courier partner may make delivery attempts at the address provided by the customer.
If delivery cannot be completed because the customer is unavailable, the address is incorrect, the customer refuses delivery, or for any other reason attributable to the recipient, additional delivery attempts or charges may apply.
8. Order Tracking
Where tracking information is available, Veeray or its authorised courier partner may provide the customer with tracking details.
Customers can use the tracking information to monitor the progress of their shipment.
Tracking updates are provided by the courier partner and may occasionally be delayed or unavailable.
9. Damaged Package at Delivery
Customers are advised to carefully inspect the outer packaging at the time of delivery.
If the package appears visibly damaged, tampered with or opened, customers should document the condition by taking photographs and/or videos and contact Veeray as soon as possible.
Any claim relating to a damaged or incorrect product must be raised within the applicable period specified in our Return, Exchange & Refund Policy.
10. Incorrect or Missing Items
If you receive an incorrect product or believe that an item is missing from your order, please contact Veeray within 7 days of receiving the order.
Photographs, videos, packaging details and other information may be requested to investigate the issue.
All claims are subject to verification.
11. Delivery Delays & Events Beyond Our Control
Veeray will make reasonable efforts to dispatch and deliver orders within the estimated timelines.
However, Veeray will not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Extreme weather
- Government restrictions
- Strikes
- Transportation disruptions
- Courier service interruptions
- Technical failures
- Public emergencies
- Other unforeseen circumstances
12. International Shipping
If international shipping is offered for a particular order, the customer may be responsible for applicable customs duties, import taxes, local charges or other fees imposed by the destination country.
Such charges are outside Veeray’s control and may vary depending on the destination.
13. Shipping & Returns
Shipping arrangements for approved exchanges are governed by the Veeray Return, Exchange & Refund Policy.
Veeray does not accept returns merely because of delivery delays, change of mind, incorrect size selection or personal preference, subject to applicable law.
14. Contact Us
For shipping related assistance, order tracking or delivery concerns, please contact the Veeray team through our official customer support channels.
Veeray – The Jewel Hut
Email: [email protected]
Phone/WhatsApp: 7580063800
At Veeray – The Jewel Hut, we take care to ensure that every order is securely packed and delivered to you safely. This Shipping Policy explains how your order is processed, dispatched and delivered.
1. Shipping Availability
Veeray currently offers shipping to locations served by our authorised courier partners.
Shipping availability may vary depending on the delivery location and product category.
If a particular location cannot be serviced by our courier partners, the Veeray team will communicate the same to the customer.
2. Order Processing
Orders are processed after successful confirmation of payment and verification of the order details.
Processing time may vary depending on the product.
Ready-to-ship products may be processed within the applicable processing period communicated at the time of purchase.
Made to Order, customised and specially crafted jewellery may require additional time for production before dispatch.
The estimated processing or dispatch timeline, where applicable, will be communicated to the customer.
3. Made to Order & Custom Jewellery
Since Made to Order and Custom Jewellery is created specifically for each customer, the production and dispatch timeline may be longer than standard products.
Customers will be informed of the applicable estimated timeline before or after placing the order, as appropriate.
Production timelines may vary depending on:
- Design complexity
- Customisation requirements
- Availability of materials or stones
- Manufacturing requirements
- Quality checks
- Other factors associated with bespoke jewellery production
4. Delivery Timelines
Delivery timelines provided by Veeray are estimated timelines and may vary depending on the destination, courier partner and other circumstances.
Delivery may be affected by:
- Courier delays
- Weather conditions
- Public holidays
- Strikes or transportation disruptions
- Natural disasters
- Government restrictions
- Remote delivery locations
- Incorrect or incomplete address details
- Other circumstances beyond Veeray’s reasonable control
A delay in delivery does not automatically qualify an order for cancellation or refund.
5. Shipping Charges
Applicable shipping charges, if any, will be communicated to the customer during the ordering or checkout process.
Shipping charges may vary depending on the delivery location, order value, package size, courier service and other applicable factors.
6. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- Complete delivery address
- PIN code
- Contact number
- Any other information required for successful delivery
Veeray will not be responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete information provided by the customer.
7. Courier Delivery Attempts
Our authorised courier partner may make delivery attempts at the address provided by the customer.
If delivery cannot be completed because the customer is unavailable, the address is incorrect, the customer refuses delivery, or for any other reason attributable to the recipient, additional delivery attempts or charges may apply.
8. Order Tracking
Where tracking information is available, Veeray or its authorised courier partner may provide the customer with tracking details.
Customers can use the tracking information to monitor the progress of their shipment.
Tracking updates are provided by the courier partner and may occasionally be delayed or unavailable.
9. Damaged Package at Delivery
Customers are advised to carefully inspect the outer packaging at the time of delivery.
If the package appears visibly damaged, tampered with or opened, customers should document the condition by taking photographs and/or videos and contact Veeray as soon as possible.
Any claim relating to a damaged or incorrect product must be raised within the applicable period specified in our Return, Exchange & Refund Policy.
10. Incorrect or Missing Items
If you receive an incorrect product or believe that an item is missing from your order, please contact Veeray within 7 days of receiving the order.
Photographs, videos, packaging details and other information may be requested to investigate the issue.
All claims are subject to verification.
11. Delivery Delays & Events Beyond Our Control
Veeray will make reasonable efforts to dispatch and deliver orders within the estimated timelines.
However, Veeray will not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Extreme weather
- Government restrictions
- Strikes
- Transportation disruptions
- Courier service interruptions
- Technical failures
- Public emergencies
- Other unforeseen circumstances
12. International Shipping
If international shipping is offered for a particular order, the customer may be responsible for applicable customs duties, import taxes, local charges or other fees imposed by the destination country.
Such charges are outside Veeray’s control and may vary depending on the destination.
13. Shipping & Returns
Shipping arrangements for approved exchanges are governed by the Veeray Return, Exchange & Refund Policy.
Veeray does not accept returns merely because of delivery delays, change of mind, incorrect size selection or personal preference, subject to applicable law.
14. Contact Us
For shipping related assistance, order tracking or delivery concerns, please contact the Veeray team through our official customer support channels.
Veeray – The Jewel Hut
Email: [email protected]
Phone/WhatsApp: 7580063800
