At Veeray – The Jewel Hut, every jewellery piece is crafted with care and attention to detail. Many of our creations are customised or made specifically for individual customers. To ensure a smooth shopping experience, please review this policy carefully before placing your order.
1. Exchanges
Veeray accepts exchanges only in the following circumstances:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product is eligible for a size adjustment.
All exchange requests must be raised within 7 days of receiving the order.
The product must be:
- Unworn and unused.
- In its original condition.
- Returned with all original tags, packaging, certificates and accompanying documents.
- Free from any damage, alteration, modification or signs of wear.
All exchange requests are subject to inspection, verification and approval by Veeray.
2. Size Exchanges
Size adjustments may be requested within 7 days of receiving the order, provided the jewellery:
- Has not been worn or used.
- Has not been altered, resized or modified.
- Is returned in its original condition.
- Includes all original packaging, tags, certificates and accompanying documents.
Size exchanges are subject to the design, construction and feasibility of the jewellery.
Certain designs may not be eligible for resizing or size exchange.
3. Returns
Veeray does not accept product returns. All purchases are considered final, except where an exchange or other resolution is specifically permitted under this policy or applicable law.
4. Order Cancellations
Orders cannot be cancelled once placed.
Accordingly, cancellation requests are generally not eligible for a refund, exchange or monetary reimbursement, subject to applicable law.
Customers are encouraged to carefully review their product selection, size, design, specifications and order details before completing their purchase.
5. Change of Mind
Veeray does not accept returns or exchanges due to:
- Change of mind.
- Personal preference.
- Incorrect size selected by the customer.
- Incorrect product or design selected by the customer.
- Any other reason unrelated to the product being damaged, defective or incorrectly delivered.
6. Non-Returnable & Non-Exchangeable Products
The following products are strictly non returnable and non exchangeable:
- Earrings – Due to hygiene and safety reasons.
- Customised Jewellery – Jewellery specially designed or personalised for the customer.
- Made-to-Order (MTO) Jewellery – Jewellery created specifically for an individual customer.
- One of One Jewellery – Unique or exclusive jewellery pieces.
- Special Promotional / Sale Items – Products purchased under promotional, discounted or final-sale terms.
7. One of One Jewellery
One-of-One and unique jewellery pieces are final sale and are not eligible for returns, exchanges, size adjustments or cancellations.
As these pieces are unique creations, customers are advised to carefully confirm all product details before placing an order.
8. Made to Order & Custom Jewellery
Made to Order and Custom Jewellery is created specifically according to the customer’s requirements.
Before placing an order, customers are responsible for carefully confirming:
- Size
- Design
- Metal
- Stone selection
- Personalisation
- Product specifications
- Other details communicated to Veeray
Made to Order and Custom Jewellery is final sale and is not eligible for returns, exchanges or cancellations, subject to applicable law.
9. No Cash or Monetary Refunds
Veeray does not offer cash, card, bank transfer or other monetary refunds for purchases, except where a refund is required under applicable law.
Where an eligible exchange or other resolution is approved, Veeray may provide an alternative product or store credit in accordance with this policy.
10. Store Credit
Where an exchange has been approved but the requested replacement product is unavailable, Veeray may, at its discretion, offer:
- An alternative available product of applicable value; or
- Store credit.
Store credit will be subject to the terms communicated by Veeray and may be subject to applicable validity or usage conditions.
11. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or different from the product ordered, you must contact Veeray within 7 days of receiving the order.
The customer may be required to provide:
- Order details.
- Photographs of the product.
- Photographs/videos of the packaging.
- Videos or other information reasonably required by Veeray for verification.
The claim will be reviewed and inspected by the Veeray team.
If the claim is approved, Veeray may offer an eligible exchange or another appropriate resolution in accordance with this policy and applicable law.
12. Exchange Process
To request an eligible exchange, customers must contact Veeray within 7 days of receiving the order through our official customer support channels.
All exchange requests are subject to:
- Timely submission.
- Product inspection.
- Verification of the issue.
- Compliance with the conditions of this policy.
- Product availability.
If the requested replacement is unavailable, Veeray may offer an alternative product of applicable value or store credit.
Veeray reserves the right to decline an exchange request where the product does not meet the conditions specified in this policy.
13. Return Shipping for Approved Exchanges
For approved exchanges, Veeray will provide the applicable return instructions.
If the courier partner is unable to collect the exchange shipment from the customer’s address, the customer may be required to ship the product back to the Veeray warehouse at their own expense.
The product must reach Veeray in its original condition and packaging for the exchange to be processed.
14. Final Sale & Promotional Products
Products purchased under special promotional offers, discounts, sale terms or marked as Final Sale are not eligible for returns, exchanges or monetary refunds, except where required by applicable law.
15. Policy Approval
All exchange, refund and other resolution requests are subject to verification and approval by Veeray.
Veeray reserves the right to reject a claim if the product has been worn, used, damaged, altered, resized, modified or otherwise fails to meet the conditions of this policy.
16. Contact Us
For assistance regarding returns, exchanges, refunds or your order, please contact the Veeray team through our official customer support channels.
Veeray – The Jewel Hut
Email: [email protected]
Phone/WhatsApp: 7580063800
At Veeray – The Jewel Hut, every jewellery piece is crafted with care and attention to detail. Many of our creations are customised or made specifically for individual customers. To ensure a smooth shopping experience, please review this policy carefully before placing your order.
1. Exchanges
Veeray accepts exchanges only in the following circumstances:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product is eligible for a size adjustment.
All exchange requests must be raised within 7 days of receiving the order.
The product must be:
- Unworn and unused.
- In its original condition.
- Returned with all original tags, packaging, certificates and accompanying documents.
- Free from any damage, alteration, modification or signs of wear.
All exchange requests are subject to inspection, verification and approval by Veeray.
2. Size Exchanges
Size adjustments may be requested within 7 days of receiving the order, provided the jewellery:
- Has not been worn or used.
- Has not been altered, resized or modified.
- Is returned in its original condition.
- Includes all original packaging, tags, certificates and accompanying documents.
Size exchanges are subject to the design, construction and feasibility of the jewellery.
Certain designs may not be eligible for resizing or size exchange.
3. Returns
Veeray does not accept product returns. All purchases are considered final, except where an exchange or other resolution is specifically permitted under this policy or applicable law.
4. Order Cancellations
Orders cannot be cancelled once placed.
Accordingly, cancellation requests are generally not eligible for a refund, exchange or monetary reimbursement, subject to applicable law.
Customers are encouraged to carefully review their product selection, size, design, specifications and order details before completing their purchase.
5. Change of Mind
Veeray does not accept returns or exchanges due to:
- Change of mind.
- Personal preference.
- Incorrect size selected by the customer.
- Incorrect product or design selected by the customer.
- Any other reason unrelated to the product being damaged, defective or incorrectly delivered.
6. Non-Returnable & Non-Exchangeable Products
The following products are strictly non returnable and non exchangeable:
- Earrings – Due to hygiene and safety reasons.
- Customised Jewellery – Jewellery specially designed or personalised for the customer.
- Made-to-Order (MTO) Jewellery – Jewellery created specifically for an individual customer.
- One of One Jewellery – Unique or exclusive jewellery pieces.
- Special Promotional / Sale Items – Products purchased under promotional, discounted or final-sale terms.
7. One of One Jewellery
One-of-One and unique jewellery pieces are final sale and are not eligible for returns, exchanges, size adjustments or cancellations.
As these pieces are unique creations, customers are advised to carefully confirm all product details before placing an order.
8. Made to Order & Custom Jewellery
Made to Order and Custom Jewellery is created specifically according to the customer’s requirements.
Before placing an order, customers are responsible for carefully confirming:
- Size
- Design
- Metal
- Stone selection
- Personalisation
- Product specifications
- Other details communicated to Veeray
Made to Order and Custom Jewellery is final sale and is not eligible for returns, exchanges or cancellations, subject to applicable law.
9. No Cash or Monetary Refunds
Veeray does not offer cash, card, bank transfer or other monetary refunds for purchases, except where a refund is required under applicable law.
Where an eligible exchange or other resolution is approved, Veeray may provide an alternative product or store credit in accordance with this policy.
10. Store Credit
Where an exchange has been approved but the requested replacement product is unavailable, Veeray may, at its discretion, offer:
- An alternative available product of applicable value; or
- Store credit.
Store credit will be subject to the terms communicated by Veeray and may be subject to applicable validity or usage conditions.
11. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or different from the product ordered, you must contact Veeray within 7 days of receiving the order.
The customer may be required to provide:
- Order details.
- Photographs of the product.
- Photographs/videos of the packaging.
- Videos or other information reasonably required by Veeray for verification.
The claim will be reviewed and inspected by the Veeray team.
If the claim is approved, Veeray may offer an eligible exchange or another appropriate resolution in accordance with this policy and applicable law.
12. Exchange Process
To request an eligible exchange, customers must contact Veeray within 7 days of receiving the order through our official customer support channels.
All exchange requests are subject to:
- Timely submission.
- Product inspection.
- Verification of the issue.
- Compliance with the conditions of this policy.
- Product availability.
If the requested replacement is unavailable, Veeray may offer an alternative product of applicable value or store credit.
Veeray reserves the right to decline an exchange request where the product does not meet the conditions specified in this policy.
13. Return Shipping for Approved Exchanges
For approved exchanges, Veeray will provide the applicable return instructions.
If the courier partner is unable to collect the exchange shipment from the customer’s address, the customer may be required to ship the product back to the Veeray warehouse at their own expense.
The product must reach Veeray in its original condition and packaging for the exchange to be processed.
14. Final Sale & Promotional Products
Products purchased under special promotional offers, discounts, sale terms or marked as Final Sale are not eligible for returns, exchanges or monetary refunds, except where required by applicable law.
15. Policy Approval
All exchange, refund and other resolution requests are subject to verification and approval by Veeray.
Veeray reserves the right to reject a claim if the product has been worn, used, damaged, altered, resized, modified or otherwise fails to meet the conditions of this policy.
16. Contact Us
For assistance regarding returns, exchanges, refunds or your order, please contact the Veeray team through our official customer support channels.
Veeray – The Jewel Hut
Email: [email protected]
Phone/WhatsApp: 7580063800
