Last Updated: 5 October 2026
Welcome to Veeray – The Jewel Hut (“Veeray”, “we”, “us”, or “our”). We value your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Veeray collects, uses, stores, processes, discloses, and protects your personal information when you visit our website, purchase our products, contact us, or otherwise interact with our services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with Veeray, we may collect the following categories of information:
A. Personal Information
We may collect information such as:
- Full name
- Billing and shipping address
- Mobile or telephone number
- Email address
- Date of birth, where voluntarily provided
- Account or login information
- Information provided when contacting customer support
- Any other information you voluntarily provide to us
B. Order and Transaction Information
When you place an order with Veeray, we may collect information relating to:
- Products purchased
- Order number and order value
- Billing and shipping details
- Payment status and transaction information
- Refund, return, exchange or cancellation information
Payment Information
Payments may be processed through third-party payment gateways. Veeray generally does not store complete debit card, credit card, banking or other sensitive payment credentials on its own servers. Such information may be collected and processed directly by the relevant payment service provider in accordance with its applicable privacy policy and security practices.
C. Device and Website Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of website visits
- Referring website or source
- Website interaction and usage information
- Cookies and similar technologies
2. How We Use Your Information
We may use the information we collect for purposes including:
- Processing, fulfilling and delivering your orders
- Confirming and communicating with you regarding purchases
- Processing payments, refunds, returns and exchanges
- Providing customer service and support
- Responding to enquiries, requests and feedback
- Creating and managing customer accounts
- Improving our website, products and services
- Personalising your shopping experience
- Understanding customer preferences and website usage
- Detecting and preventing fraud, misuse and security incidents
- Maintaining business, accounting and transaction records
- Sending order confirmations, delivery updates and other service-related communications
- Sending promotional or marketing communications where permitted by applicable law and where appropriate consent has been obtained
- Conducting analytics, market research and business planning
- Complying with applicable legal, regulatory, tax and accounting requirements
3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags and other similar technologies to improve website functionality and understand how visitors interact with our website.
These technologies may be used to:
- Remember your preferences
- Keep products in your shopping cart
- Understand website traffic and visitor behaviour
- Measure advertising and campaign performance
- Improve website functionality and performance
- Support relevant marketing and communications
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of certain features of our website.
4. Marketing Communications
Where permitted by applicable law and where you have provided the necessary consent, we may contact you through email, SMS, WhatsApp, telephone or other permitted communication channels regarding:
- New collections
- Product launches
- Offers and promotions
- Events
- Brand announcements
- Other Veeray marketing communications
You may opt out of promotional communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
Please note that opting out of marketing communications will not prevent us from sending essential communications relating to your orders, payments, deliveries, returns, security or account.
5. Sharing of Information
We do not sell your personal information to third parties.
We may share personal information with trusted third-party service providers where reasonably necessary to operate our business and provide our services. These may include:
- Payment processors and payment gateways
- Shipping and logistics partners
- Website hosting and technology providers
- Customer support service providers
- Marketing and analytics providers
- IT, cybersecurity and fraud-prevention providers
- Professional advisers, including lawyers, accountants and auditors
Such service providers may process information on our behalf and may be subject to contractual, legal or other obligations relating to the protection of personal information.
We may also disclose personal information where required or permitted by applicable law, regulation, court order, legal process or governmental authority.
6. Data Security
We take reasonable technical, organisational and administrative measures designed to protect your personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
However, no electronic method of transmission, storage or processing can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Fulfilling orders and providing services
- Maintaining business and transaction records
- Resolving disputes
- Preventing fraud and misuse
- Complying with applicable legal, regulatory and accounting obligations
When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal and regulatory requirements.
8. Third-Party Services and Links
Our website may contain links to third-party websites, applications, payment services or other platforms.
These third parties operate independently of Veeray and may have their own privacy policies, terms and practices. Veeray is not responsible for the privacy practices, content, security or policies of third-party websites or services.
We recommend reviewing the applicable privacy policies of third-party services before providing them with your personal information.
9. Children’s Privacy
Our website and services are not intentionally directed towards children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law or requires consent that has not been obtained.
If you believe that a child has provided personal information to Veeray without appropriate consent, please contact us so that we can take appropriate steps.
10. Your Privacy Rights
Subject to applicable law, you may have certain rights relating to your personal information, including the right to:
- Request information about the personal information we hold about you
- Request correction or updating of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Seek information about how your personal information is processed
- Raise a concern or grievance regarding the handling of your personal information
To exercise any applicable rights or raise a privacy-related concern, please contact us using the details provided below.
We may request reasonable information to verify your identity before processing certain requests.
11. Grievance Redressal
If you have any question, concern, complaint or grievance relating to the processing or handling of your personal information, you may contact our designated privacy or grievance contact:
Grievance Officer / Privacy Contact: [Name]
Email: [Privacy Email Address]
Phone: [Phone Number]
Address: [Registered Office Address]
We will make reasonable efforts to acknowledge and address privacy-related concerns in accordance with applicable law.
12. International Data Transfers
Certain service providers, technology partners or other third parties engaged by Veeray may process information outside India.
Where personal information is transferred or processed outside India, such processing will be carried out in accordance with applicable laws and any safeguards required by applicable law.
13. Changes to This Privacy Policy
Veeray may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable laws and regulations.
Any revised version of this Privacy Policy will be published on our website with an updated “Last Updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.
14. Contact Us
If you have any questions about this Privacy Policy or how Veeray handles your personal information, please contact us:
Veeray – The Jewel Hut
Email: [email protected]
Phone: 7580063800
Registered Office: [Your Registered Address]
Website: veerayjewels.com
By accessing or using the Veeray website or services, you acknowledge that you have read and understood this Privacy Policy.
Last Updated: 5 October 2026
Welcome to Veeray – The Jewel Hut (“Veeray”, “we”, “us”, or “our”). We value your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Veeray collects, uses, stores, processes, discloses, and protects your personal information when you visit our website, purchase our products, contact us, or otherwise interact with our services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with Veeray, we may collect the following categories of information:
A. Personal Information
We may collect information such as:
- Full name
- Billing and shipping address
- Mobile or telephone number
- Email address
- Date of birth, where voluntarily provided
- Account or login information
- Information provided when contacting customer support
- Any other information you voluntarily provide to us
B. Order and Transaction Information
When you place an order with Veeray, we may collect information relating to:
- Products purchased
- Order number and order value
- Billing and shipping details
- Payment status and transaction information
- Refund, return, exchange or cancellation information
Payment Information
Payments may be processed through third-party payment gateways. Veeray generally does not store complete debit card, credit card, banking or other sensitive payment credentials on its own servers. Such information may be collected and processed directly by the relevant payment service provider in accordance with its applicable privacy policy and security practices.
C. Device and Website Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of website visits
- Referring website or source
- Website interaction and usage information
- Cookies and similar technologies
2. How We Use Your Information
We may use the information we collect for purposes including:
- Processing, fulfilling and delivering your orders
- Confirming and communicating with you regarding purchases
- Processing payments, refunds, returns and exchanges
- Providing customer service and support
- Responding to enquiries, requests and feedback
- Creating and managing customer accounts
- Improving our website, products and services
- Personalising your shopping experience
- Understanding customer preferences and website usage
- Detecting and preventing fraud, misuse and security incidents
- Maintaining business, accounting and transaction records
- Sending order confirmations, delivery updates and other service-related communications
- Sending promotional or marketing communications where permitted by applicable law and where appropriate consent has been obtained
- Conducting analytics, market research and business planning
- Complying with applicable legal, regulatory, tax and accounting requirements
3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags and other similar technologies to improve website functionality and understand how visitors interact with our website.
These technologies may be used to:
- Remember your preferences
- Keep products in your shopping cart
- Understand website traffic and visitor behaviour
- Measure advertising and campaign performance
- Improve website functionality and performance
- Support relevant marketing and communications
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of certain features of our website.
4. Marketing Communications
Where permitted by applicable law and where you have provided the necessary consent, we may contact you through email, SMS, WhatsApp, telephone or other permitted communication channels regarding:
- New collections
- Product launches
- Offers and promotions
- Events
- Brand announcements
- Other Veeray marketing communications
You may opt out of promotional communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
Please note that opting out of marketing communications will not prevent us from sending essential communications relating to your orders, payments, deliveries, returns, security or account.
5. Sharing of Information
We do not sell your personal information to third parties.
We may share personal information with trusted third-party service providers where reasonably necessary to operate our business and provide our services. These may include:
- Payment processors and payment gateways
- Shipping and logistics partners
- Website hosting and technology providers
- Customer support service providers
- Marketing and analytics providers
- IT, cybersecurity and fraud-prevention providers
- Professional advisers, including lawyers, accountants and auditors
Such service providers may process information on our behalf and may be subject to contractual, legal or other obligations relating to the protection of personal information.
We may also disclose personal information where required or permitted by applicable law, regulation, court order, legal process or governmental authority.
6. Data Security
We take reasonable technical, organisational and administrative measures designed to protect your personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
However, no electronic method of transmission, storage or processing can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Fulfilling orders and providing services
- Maintaining business and transaction records
- Resolving disputes
- Preventing fraud and misuse
- Complying with applicable legal, regulatory and accounting obligations
When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal and regulatory requirements.
8. Third-Party Services and Links
Our website may contain links to third-party websites, applications, payment services or other platforms.
These third parties operate independently of Veeray and may have their own privacy policies, terms and practices. Veeray is not responsible for the privacy practices, content, security or policies of third-party websites or services.
We recommend reviewing the applicable privacy policies of third-party services before providing them with your personal information.
9. Children’s Privacy
Our website and services are not intentionally directed towards children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law or requires consent that has not been obtained.
If you believe that a child has provided personal information to Veeray without appropriate consent, please contact us so that we can take appropriate steps.
10. Your Privacy Rights
Subject to applicable law, you may have certain rights relating to your personal information, including the right to:
- Request information about the personal information we hold about you
- Request correction or updating of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Seek information about how your personal information is processed
- Raise a concern or grievance regarding the handling of your personal information
To exercise any applicable rights or raise a privacy-related concern, please contact us using the details provided below.
We may request reasonable information to verify your identity before processing certain requests.
11. Grievance Redressal
If you have any question, concern, complaint or grievance relating to the processing or handling of your personal information, you may contact our designated privacy or grievance contact:
Grievance Officer / Privacy Contact: [Name]
Email: [Privacy Email Address]
Phone: [Phone Number]
Address: [Registered Office Address]
We will make reasonable efforts to acknowledge and address privacy-related concerns in accordance with applicable law.
12. International Data Transfers
Certain service providers, technology partners or other third parties engaged by Veeray may process information outside India.
Where personal information is transferred or processed outside India, such processing will be carried out in accordance with applicable laws and any safeguards required by applicable law.
13. Changes to This Privacy Policy
Veeray may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable laws and regulations.
Any revised version of this Privacy Policy will be published on our website with an updated “Last Updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.
14. Contact Us
If you have any questions about this Privacy Policy or how Veeray handles your personal information, please contact us:
Veeray – The Jewel Hut
Email: [email protected]
Phone: 7580063800
Registered Office: [Your Registered Address]
Website: veerayjewels.com
By accessing or using the Veeray website or services, you acknowledge that you have read and understood this Privacy Policy.
